Pinco Canada Contacts and Support

Pinco is an international sports betting platform operated by CARLETTA N.V., registered in Curaçao. The platform serves users across Canada with a wide selection of sports markets, competitive odds, and a betting experience designed to be straightforward and reliable on any device.

Contact

For Canadian users, Pinco brings together international standards and a locally relevant experience – covering major sports including hockey, football, basketball, tennis, and esports, with both prematch and live betting available. The platform prioritizes transparent service, stable performance, and accessible support, making it a practical choice for anyone looking to bet on sport online in Canada.

Our contact details:

• Company Name: CARLETTA N.V.
• Address: Zuikertuintjeweg Z/N (Zuikertuin Tower), Willemstad, Curaçao
• Email: [email protected]
• Working hours: 00:00 – 24:00

How to Reach Us

Whether you have a question about your account, need help with a payment, or want to discuss a partnership, the Pinco support team is available around the clock to assist you.

Online Chat

The fastest way to get in touch. The online chat button is located in the bottom-left corner of the site and is available on every page of the platform. Click it to connect with a support agent instantly – no waiting, no delays.

Telegram

Prefer messaging? The Telegram button is found in the same bottom-left area of the site, right next to the online chat icon. Tap it to open a direct support conversation in the Telegram app. This option works equally well on mobile and desktop and is monitored by the support team at all times.

Email

For formal inquiries, documentation requests, or detailed questions that require a written response, you can reach the team directly at:

📧 [email protected]

Response Times

What You Can Contact Us About

The Pinco support team handles a wide range of requests:

Account and Registration

• account setup and identity verification
• login issues and password recovery
• profile updates and personal data changes

Bets and Markets

• questions about available sports and betting markets
• bet slip issues and settlement queries
• live betting and in-play support

Payments

• deposit methods and processing times
• withdrawal requests and status tracking
• transaction history and account balance

Technical Support

• platform performance and connectivity issues
• mobile access and app-related questions
• browser compatibility and display problems

Other Inquiries

• responsible gaming tools and self-exclusion
• partnership and affiliate proposals
• media and press inquiries
• corporate and legal matters

Language Support

Pinco Canada provides support in both English and French, serving users across all provinces and territories from coast to coast.

Security Notice

For your protection, Pinco support agents will never ask for your password or full payment card details. If you receive any suspicious message claiming to be from Pinco, do not respond – contact the support team immediately via online chat or Telegram to report it.

All communications are handled in accordance with our Privacy Policy and applicable Canadian data protection regulations.

Responsible Gaming

If you need help setting up responsible gaming tools – including deposit limits, betting restrictions, session reminders, or self-exclusion – the support team can assist you at any time. These features are available to all Pinco users directly through their account settings.

FAQ