Responsible Gaming Policy

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Pinco is committed to supporting responsible gambling and helping players use gambling services in a safe, controlled, and informed way. Gambling should remain a form of entertainment that is planned in advance and kept within affordable limits. It should not be treated as a source of income, a solution to financial difficulties, or a way to recover previous losses.

This policy explains the responsible gaming tools and procedures available to players. It also provides information about self-assessment, vulnerable player protection, self-exclusion, cooling-off periods, deposit limits, gambling addiction support, age restrictions, internet access controls, and practical steps for safer gambling.

Responsible Gambling and Personal Control

Responsible gambling requires players to stay aware of their behavior and make decisions before gambling begins. It is important to decide how much money you can afford to spend, how much time you plan to play, and when you will stop. These limits should be based on your personal financial situation and should not affect essential expenses, debts, savings, family responsibilities, or daily needs.

Gambling should not become the main focus of your day or replace other activities. It should remain balanced with work, study, relationships, hobbies, rest, and personal responsibilities. If gambling begins to create pressure, guilt, secrecy, financial stress, or difficulty stopping, it may be time to take a break and consider using responsible gaming tools.

Players should also avoid gambling when their judgment may be affected. Stress, tiredness, depression, frustration, pressure, alcohol, drugs, or medication can influence decisions and increase the risk of harmful gambling behavior.

Self-Assessment Questions

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If you are concerned that gambling may be affecting your life negatively, you can start by asking yourself the following questions:

1. Have you ever felt that you should cut down on gambling?
2. Have people annoyed you by criticizing your gambling habits?
3. Have you ever felt guilty about gambling?
4. Have you ever felt remorse after gambling?
5. Have you ever gambled again to steady your nerves or recover gambling losses?

You may also complete the Gamblers Anonymous questionnaire here: https://gamblersanonymous.org/20-questions/

The results may help you understand whether further action could be useful:

• 0 “Yes” answers: low risk for gambling problems.
• 1 “Yes” answer: moderate risk; further assessment may be needed.
• 2 or more “Yes” answers: high risk; further evaluation and intervention are strongly recommended.

This questionnaire is not a medical diagnosis. It is a reflection tool that may help you recognize when gambling is becoming risky and when additional support or restrictions may be needed.

Protection of Vulnerable Players

We aim to provide a safe environment for all players and to take additional care where gambling may create a higher risk of harm. Some individuals may be more vulnerable because of their age, financial situation, previous restrictions, or difficulty controlling gambling behavior.

A vulnerable player may include someone who:

• is under 18 years old;
• feels unable to control their gambling behavior;
• has requested to stop gambling or has previously been restricted from playing;
• is facing serious financial difficulties, bankruptcy, or similar hardship.

If any of these situations apply to you, please contact us at: [email protected].

We may request documents or supporting information before applying certain measures. Every request will be handled carefully and respectfully. We may also use monitoring tools to identify signs that a player may be struggling with gambling activity. If we notice behavior that may indicate possible harm, we may contact the player and provide information about available responsible gaming options.

We continue to improve our processes for identifying vulnerable players and strengthening player protection.

Self-Exclusion

Self-exclusion is a responsible gaming option for players who want to stop gambling for a longer period or permanently. It allows players to voluntarily block access to their account and prevent participation in gambling activities.

The available self-exclusion periods are:

• 1 year;
• 3 years;
• 5 years;
• 10 years;
• lifetime self-exclusion.

Self-exclusion can be activated through your account settings or by contacting us at: [email protected].

Once self-exclusion is activated, your account will be locked for the full selected period. During this time, you will not be able to access the account, place bets, make deposits, or participate in gambling activities. You will also stop receiving promotional emails and notifications from us.

Self-exclusion cannot be revoked before the selected period ends. If lifetime self-exclusion is chosen, it is permanent and cannot be undone.

If a temporary self-exclusion period has ended and you wish to restore your account, you must submit a written request. Before reactivation, we will remind you about the responsible gaming tools available and encourage you to complete a self-assessment questionnaire.

Self-exclusion is intended to support players who need a firm and structured break from gambling. It can help reduce harm, restore control, and create distance from gambling activity.

Cooling-Off Period

A cooling-off period is a temporary break from gambling. It is designed for players who want to pause activity for a shorter period and take time to reflect on their gambling habits.

During a cooling-off period, you will not be able to place bets or make deposits into your account.

The available cooling-off periods are:

• 24 hours;
• 7 days;
• 1 month;
• 3 months.

You can activate a cooling-off period directly in your account settings. Once activated, the restriction is applied automatically and takes effect immediately. Your account will be temporarily restricted, and gambling activity, including bets and deposits, will not be available.

A cooling-off period cannot be ended early. You must wait until the selected period has fully concluded. After the period ends, you may continue using your account without submitting an additional request.

This tool can help players avoid impulsive decisions, pause during periods of stress, and make more considered choices before returning to gambling.

Deposit Limits

Deposit limits help players control the amount of money they deposit over a selected period. They are intended to support budgeting and help gambling remain within planned entertainment spending.

Players can set daily, weekly, or monthly deposit limits in their account. These limits should be based on personal financial circumstances and should only include money that can be spent without affecting essential needs or financial responsibilities.

If you lower your deposit limit, the change will take effect immediately. If you increase your deposit limit, the higher amount will only apply after a 24-hour waiting period. This delay helps ensure that the decision is considered carefully rather than made impulsively.

We encourage players to set deposit limits before gambling and to choose amounts that remain affordable and appropriate for their situation.

Support for Gambling Addiction

If gambling becomes difficult to control or begins to cause emotional, financial, social, or personal harm, confidential support is available. External organizations can provide information, counselling, treatment guidance, and recovery support for people affected by gambling-related problems.

GambleAware offers confidential advice, support, and resources for individuals struggling with gambling addiction. Its mission is to minimize gambling-related harm through education, treatment, and support services.

GamCare provides counselling, advice, and practical help in addressing the social impact of gambling. The website is www.gamcare.org.uk. Its confidential helpline is available at 0845 6000 133. Non-UK residents can contact GamCare for details on international support organizations.

Gamblers Anonymous is an international fellowship offering a 12-step program to help people overcome compulsive gambling. Meetings are available worldwide, and members provide mutual support.

Gambling Therapy provides support and counselling for anyone adversely affected by gambling. Gambling Therapy professionals are available both in Great Britain and internationally. The website can be found at www.gamblingtherapy.org.

If gambling is causing harm, seeking help early may reduce further risks and support recovery.

Age Restrictions and Internet Access

Individuals under the legal gambling age are strictly prohibited from using online gambling services. Anyone under 18 is not allowed to register, access, or use the platform.

We reserve the right to request proof of age from any registered user at any time. If age verification is required, the account may be temporarily suspended until the necessary documentation is provided. If it is confirmed that a user has violated this policy, the account may be frozen and any winnings may be forfeited.

To support age restrictions, we apply the following measures:

• players are informed during registration that gambling services are not available to underage individuals;
• when creating an account, players must confirm their legal age and date of birth;
• documentation verifying legal age may be requested;
• marketing and promotional activity is directed only at individuals of legal gambling age;
• any attempt to engage underage users is prohibited and contradicts this policy.

If anyone under 18 is found using the site, winnings will be forfeited. Funds may be frozen, deposits made by a minor may be returned, and information may be passed to the relevant institution where appropriate.

Filtering and Blocking Software

Software applications can help limit or block access to gambling websites. These tools may be useful for parents or guardians who want to prevent children from accessing gambling-related content. They may also be useful if a shared device is used by someone who is under the legal gambling age or by a person who has requested self-exclusion from gambling sites.

Examples of filtering solutions include:

• Net Nanny — www.netnanny.com
• CyberPatrol — www.cyberpatrol.com
• GamBlock — www.gamblock.com

Using such tools may help reduce the risk of underage or unauthorized access to gambling websites and support safer internet use.

Helpful Hints for Responsible Gambling

Before gambling, players are encouraged to follow practical steps that can help keep gambling safe and controlled.

Set a deposit limit. Decide in advance how much money you can afford to spend based on your financial situation. Gambling should only involve funds intended for entertainment.

Do not chase losses. Trying to recover lost money by gambling more can lead to higher risks and further harm. Gambling should not be treated as a way to earn income or replace previous losses.

Set a time limit. Decide how long you will play and stop when that time is reached. Gambling should remain balanced with other hobbies, work, family, and daily responsibilities.

Avoid gambling when your judgment may be affected. Do not gamble when you are extremely stressed, depressed, under pressure, tired, or unable to concentrate. You should also avoid gambling while under the influence of medication, drugs, or alcohol.

Take breaks. If you notice that you are tired, distracted, frustrated, or unable to focus, stop playing and take time away from gambling.

Use only one account. A single account helps you keep a clearer overview of how much time and money you spend on gambling. Multiple accounts can make responsible control more difficult.

Information and Contact

If you need assistance with responsible gaming tools, deposit limits, cooling-off periods, self-exclusion, vulnerable player protection, age restrictions, or related concerns, please contact Support by email at: [email protected].

Support is available by email without additional cost. We will not share information about you with anyone else without your consent, except where required by applicable procedures, rules, or legal obligations.

Our goal is to help players keep gambling safe, controlled, and limited to entertainment. If gambling begins to cause harm, becomes difficult to manage, or stops feeling enjoyable, we encourage you to use the available tools and seek professional support.